Six ways delivery management software streamlines last-mile delivery: live tracking, routing, notifications, proof of delivery, dispatch and drivers.
Seven reasons better communication matters during parcel delivery, from customer satisfaction and fewer errors to trust, exception handling and delivery speed.
What to look for in a restaurant delivery app and how its costs work: platform and commission fees, customer fees, in-app advertising and driver tips.
Healthcare workers can now link employee badges to payroll deduction to pay for meals, using Amazon’s Just Walk Out technology. How badge pay works.
Walgreens closed a dedicated e-commerce warehouse and now fulfils online orders from its stores. What other retailers can learn from the move.
A Citizens Advice parcels league table found no major UK carrier scored above three stars. What the 2023 research found and what it asked Ofcom to do next.
A photo taken at drop-off saves time and money and cuts follow-up calls from customers looking for a parcel. Why delivery photos matter and how to take them.
E-commerce strategist Ian Hammersley on the two numbers most online stores do not know: what a customer costs to acquire and what they are worth over time.
Robots deliver food and autonomous vehicles share the road, yet transport law lags behind. Why regulators face pressure to update rules for e-bikes and AVs.
UK shoppers kept spending online through mid-2023 even as parcel volumes fell in 2022. What the spending data and the Pitney Bowes parcel index showed.
White Castle is rolling out AI voice bots to take drive-thru orders. How the conversations work, whether robots will replace staff and what it means for prices.
Serve Robotics and Uber Eats are putting delivery robots on footpaths. The pros and cons of robot delivery and what it means for smaller delivery businesses.